FAQs

Do you have a question about apartments at Mountain Shadows Apartments? Our staff is happy to try to answer any questions you may have about our beautiful apartment community located in Rohnert Park, CA. Were located in Sonoma County wine country, near US-101, San Francisco and Napa Valley.

Have a question that isnt answered here in our Frequently Asked Questions (FAQs)? Call us at (855) 490-5216 to speak with one of our leasing consultants.

 

Q. Where is Mountain Shadows Apartments located?

Mountain Shadows Apartments is an apartment community in Rohnert Park, CA in Sonoma County. We are located at 160 Golf Course Dr, Rohnert Park, CA 94928.

 

Q. What's near Mountain Shadows Apartments?

Mountain Shadows Apartments is near: 

• US-101 (connecting to San Francisco, Mendocino, and Napa Valley)
• Graton Resort & Casino
• Kaiser Permanente
• Petaluma Health Center Medical
• Sonoma County wine country
• St. Joseph Health System
• Sutter Medical Center of Santa Rosa
• Sutter Rosa Regional Hospital
• BioMarin Pharmaceutical
• Mountain Shadows Plaza
• Montgomery Village Shopping Center
• Weill Hall
• Crane Creek Regional Park
• Foxtail Golf Course
• Roberts Lake/ Dog Park
• Scandia Family Fun Center
• Honeybee Pool
• Cal Skate of Rohnert Park
• Eagle Park
• Spreckels Performing Arts Center
• SMART Rohnert Park
• Charles Schulz Museum
• Safari West
• Armstrong Redwoods State National Reserve
• Spring Lake National Park
• Trione-Annadel State Park
• Sugarloaf Ridge State Park
• Jack London State Historic Park

Q. Do you allow pets at Mountain Shadows Apartments?

Yes, we are pet-friendly and allow pets at Mountain Shadows Apartments. Please see our detailed pet policy for restrictions.

 

Q. What are the requirements to apply for an apartment at Mountain Shadows Apartments?

You must be 18 years or older to apply for an apartment at Mountain Shadows Apartments. You will be subject to screening and certain income requirements and rental standards. Please contact us for further details or apply now to see our leasing terms and conditions.

 

Q. How do I apply?

To apply for an apartment at Mountain Shadows Apartments, select one of our 1-bedroom, 2-bedroom and 3-bedroom apartments and click APPLY NOW to start your application online.

 

Q. How can I pay my rent electronically? Are there any fees?

You can pay via credit card for a small charge or use an ACH payment, which is free. Both can be done on our Resident Portal just use the Resident Login page on this website.

Want to download the "RENTCafe Resident" app to make payments and submit maintenance requests? Click below to download and start using "RENTCafe Resident" from Apple iTunes or Google Play. 

   
 

When a resident signs up for this service, how is their rental payment tracked by IdentityIQ?

IdentityIQ integrates with your Yardi Voyager to access the data fields required to report on-time rental data to the credit bureaus.

Are there negative impacts tracked for late payments and communicated to the residents?

There are no negative impacts for late or missed payments. Only on-time rent payments are reported.

Does this apply to rental payments only, or other monthly lease charges (i.e., pet fee, utilities, etc.)?

This applies to rental payments only.

What fees are associated with this service on the residents side? Is it a one-time fee to set up the service, or a monthly recurring fee?

Fees are on a monthly reoccurring basis directly to the resident.

What type of correspondence will the residents receive from IdentityIQ regarding their credit? Emails? Texts?

IdentityIQ provides credit monitoring and identity alerts via email or via text if the resident downloads the IdentityIQ mobile app. The resident may also receive marketing emails from IdentityIQ once they choose a service.

Can clients access reporting on residents who have signed up for the service?

Clients will be able to access their partner portal, where they can view details about who has enrolled, which plans they chose, cancellations, and more.

Can IdentityIQ provide reporting on campaign performances to Yardi clients, such as emails, resident portal announcements, Resident Portal home page narrative, online leasing page narrative, etc.?

Yes! This can be provided upon request. Please note all links must be implemented with code tracking provided in this document for accurate reporting.

Results may vary. Some members may not see an increased score or increased creditworthiness. Lenders use a variety of credit scores and may make decisions about your creditworthiness based on a credit score different from those impacted by positive rental payment reporting.

Have another question?

Contact us and schedule a private tour today! We look forward to showing you how Mountain Shadows Apartments offers Rohnert Park living at its finest!

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